PRIVACY POLICIES

Dr.Anytime is a leading provider of mental healthcare services, designed to help people enhance their overall wellbeing. We have a team of expert mental health professionals who are carefully chosen for their exceptional qualifications and expertise. Our bespoke therapist matching service is personalized and is conducted by real people to ensure that every individual receives the right level of support that is suited to their specific requirements. Our goal is to help people achieve optimal mental health by offering reliable, accessible, and effective solutions through our platform.

At Dr.anytime, we believe in transparency and want to make sure that you understand what information we collect from you and how we use it to improve our digital services. When you use our platform, you provide us with access to your data, and we want to be upfront about the types of data we collect from you.

We obtain all of the information we collect directly from you, whether it’s when you first visit our website, when you register for an account, or when you update your personal information. If you engage in sessions with our Experts, they may also upload additional information following the session.

The primary categories of data we collect from you include:

information about yourself.

Upon registering for any of our services, we will obtain the essential details that you provide to us regarding your personal information, including your full name, date of birth, physical address, and email address.

“how you engage with our services” or “the ways in which you communicate with us.”

We want you to know that we value your privacy and take all necessary measures to protect your personal data. When you use our services, we collect and store the information you provide us with, such as your appointment details and any audio and video recordings made during your session. This allows you to easily access and review your sessions at any time.

We may use your appointment data to improve our services and ensure that our experts are providing you with the best care possible. In addition, we may use some of your data to keep you informed about new developments that may be relevant to you. If we do this, we will always provide you with the option to opt out of receiving these messages at any time.

We want to assure you that we will always handle your personal data with the utmost respect and never sell it to other organisations for marketing purposes. Your privacy is our top priority, and we take our responsibilities very seriously. If you have any concerns or questions about how we handle your data, please do not hesitate to contact us. We are here to help and provide you with the best service possible.

We only share your data with trusted partners

We only share your data with trusted partners who help us to provide our services, as well as legal or regulatory authorities if required by law, and we never sell your data to third parties for any purposes.

We take great care to protect your personal data and only share it with our expert clinical psychologists, assistant psychologists, and life coaches, all of whom are bound by professional codes of confidentiality. Additionally, we only allow external third parties to handle personal data if we are confident that they have appropriate measures in place to protect your information.

Our top priority is always to ensure that your personal data is handled with the utmost care and respect. We work hard to maintain your privacy and confidentiality and only share your data when necessary to provide you with the best service possible. If you have any questions or concerns about how we handle your data, please don’t hesitate to reach out to us.

Medical services providers.

We are a provider of medical services and understand the sensitive nature of the information that we handle. We take great care to protect your personal data and only share it with our trusted team of expert clinical psychologists, assistant psychologists, and life coaches, who are all bound by professional codes of confidentiality.

As a medical services provider, we adhere to strict data protection regulations and only allow external third parties to handle personal data if we are confident that they have appropriate measures in place to protect your information. Your privacy and confidentiality are our top priorities, and we take our responsibilities in this area very seriously.

If you have any concerns or questions about how we handle your data or the medical services that we provide, please do not hesitate to contact us. We are here to help and provide you with the best possible care.

Security

We prioritise the privacy and security of your data and understand that you trust us to keep it safe. That’s why we use strong encryption and store your information in secure data centers. We continuously monitor and update our security measures to maintain the integrity of your data and earn your trust.

Ensuring the protection of your  data

We understand that you trust us to keep your information secure and confidential, and we take this responsibility very seriously.To safeguard your data, we use strong encryption protocols and store it in secure data center that meet industry standards for security and reliability. We regularly update our security measures to stay ahead of potential threats and maintain the privacy of your data.

Securing your data

To ensure that your data is secure, we regularly monitor and test our servers and work with trusted third-party partners to maintain industry-standard security controls. Our experts are required to use two-factor authentication, and we utilise advanced technology to prevent any unauthorised or suspicious attempts to access your data.

We also collaborate with industry-leading hosting and service providers to ensure that our infrastructure is secure and safeguarded against potential threats. Our team is constantly reviewing and improving our security measures to stay ahead of emerging risks and maintain the confidentiality of your information.

Data Storage

We ensure that all data stored on our website is protected using strong encryption methods both in transit and at rest. We use secure data centers that adhere to industry standards for data protectionWe take your privacy and data security seriously and work closely with third-party service providers and experts to ensure that our security controls are up-to-date and meet industry standards.

To keep your data protected, please:
Make sure you have a strong password
Change your password frequently
Keep your password safe 

SAFETY

Our team comprises of proficiently certified, registered, and insured professionals who are proficient in adhering to the best practices in handling sensitive patient information. We are committed to ensuring that all clinical risks are appropriately managed to provide our members with the highest quality of care possible. You can trust us to provide secure and confidential mental healthcare services that are designed to meet your unique needs and requirements.